I have been to the telephone for three hrs trying to resolve a difficulty where my bag was break up open up and my belongings lacking.
To begin with, major thanks and shout out towards your Cust Svc rep Laura. She is very pleasant and was equipped to address my difficulty rapidly. You'll want to truly feel really fortunate to own her as an employee.
my grand mother have a flight from Ecuador two/eighteen/16 (halt in Miami)in path to The big apple,when she was waiting around to acquire her luggage what a surprise she obtained!!her luggage was broken and any person inside of steal some good which was inside,also the zipper was violated(broken)she lost in goods that she deliver it to my spouse and children While using the Charge about $350 when she knowledgeable what transpires in AA counter in JFK NY they offered to replaced her brand new baggage by having an employed and outdated 1 that appears like they get while in the garbage!!.also they reported that to mend can take about four weeks!
I value you are dealing with a merger and many workers might be below thrilled, but this Perspective should not be obvious for your clients who are merely calling to have some help.
We are Repeated flyer consumers for more than 30 several years, and among the attractions for us to continue with the services are definitely the perks you supply to us and The nice service Now we have generally experienced in lots of outings with AA. On Jan 29 2015, I referred to as AA en Español to generate arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant lady Ana Maria helped me with the many paper work And that i did buy all the extra charges with my Metropolis Credit Card foe my partner and myself and Ana Maria told me that I will receive affirmation on my e mail, and gave me in excess of the cell phone our two locator records. Properly, today when I named once again due to the fact we didn't get the data on my email, we ended up knowledgeable to our shock that only my spouse had reservation and there was practically nothing on record for myself!
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I've manufactured 3 attempts to Get hold of buyer service via e-mail regarding a new Intercontinental flight by which I'd problems with not merely the popular seats that I didn't get, however the horrible client service during which my sister and I gained. She was discriminated from for becoming to huge to get served foodstuff as the tray couldn’t appear down Hence the flight attendant claimed he couldn’t feed her. While there were open seats, and we might have been superior accommodated, rather we had been put close to the windows and stuck there with babies.
Our flight from Greenville, SC to Dallas arrived promptly but we had been needed to remain from the aircraft on tarmac for almost 90 minutes causing lots of to miss out on connecting flights. AA screwed up again–nobody satisfied with being taken care of like cattle; you have not appreciated your prospects.
i was fortunate more than enough for being on board American Airways Flight #32 (LAX – JFK) on labor working day….my spouse and i have been seated independently…we experienced a Demise in the family and had been about to nyc for just a funeral…….
I'm astonished at the lack of buyer service at American Airlines. I had been a flight attendant for thirty several years and took terrific delight while in the schooling I obtained from American. On the the latest journey I viewed a passenger and agent argue about which a single was ruder. There is no apparent enforcement of grooming policies any place next in the company.
British Airways don’t let us to make use of the lounge facility in London.This definitely can take absent the very privileges we considered we experienced gained over the years.
I a short while ago took a flight from JFK to St Thomas over a Saturday 8 am flight and experienced one of the most helpful, productive knonwledgable flight attendant she was good. I would like to thanks her for producing my journey much more enjoyable.
AA shed my baggage in Miami by not getting it with me on my flight to Talahassee, Fl and when I lodged a complaint they gave me a file locator to examine standing. It took 3 times to obtain my luggage and I had to travel to Panama Town Aprt to acquire my baggage right after Tallahassee Aprt obtained it and despatched it to Atlanta then to Personal computer by Delta.